Return Policy

At Ink Bliss, your satisfaction is our priority. Because all of our products are custom-made to your specifications, our return policy differs from standard retail. Please read this policy carefully before placing your order.

Satisfaction Guarantee

We stand behind the quality of our prints. If your order arrives with a defect in printing, color accuracy, or materials, we will make it right. Our satisfaction guarantee covers:

• Printing defects (smudges, streaks, banding, or misalignment)
• Significant color discrepancies from the approved proof
• Damage to the product caused during production
• Wrong product, size, or frame option received
• Missing items from your order

Eligible Returns

To be eligible for a return or replacement, the following conditions must be met:

1. Report within 14 days: Contact our support team within 14 days of receiving your order.
2. Provide documentation: Include clear photos of the defect or issue, including photos of the packaging if the item arrived damaged.
3. Original condition: The item must be in its original, unaltered condition (unmounted, unframed by a third party, etc.).

Non-Returnable Items

Because our products are custom-made, the following are generally not eligible for return or refund:

• Products that were printed correctly according to the user-approved artwork and specifications
• Color variations that fall within acceptable printing tolerances (slight differences between screen display and print are normal)
• Orders where the customer provided low-resolution or incorrect artwork
• Items that have been altered, mounted, or installed after delivery
• Buyer’s remorse or change of mind after the order has been produced
• Digital gift cards

Return Process

To initiate a return or replacement:

1. Contact Support: Email support@inkbliss.com with your order number, a description of the issue, and photos.
2. Review: Our team will review your request within 2–3 business days and respond with next steps.
3. Resolution: If your return is approved, we will offer one of the following:
   • A free reprint of the item
   • A full or partial refund to your original payment method
   • Store credit for future orders
4. Return Shipping: If we request the item be returned, we will provide a prepaid shipping label. You will not be charged for return shipping on defective or incorrect items.

Damaged in Transit

If your order arrives damaged due to shipping, please follow these steps:

1. Document the damage: Take clear photos of the outer packaging and the damaged product before discarding any materials.
2. Contact us within 7 days: Email support@inkbliss.com with your order number and photos.
3. Resolution: We will file a claim with the carrier and send a free replacement at no additional cost to you.

Refunds

Once your return is approved and processed:

• Processing Time: Refunds are typically processed within 5–10 business days from the date the return is approved.
• Refund Method: Refunds are issued to the original payment method used at checkout.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
• Partial Refunds: In certain cases (e.g., minor defects that don’t affect display quality), a partial refund may be offered.

Cancellations

Orders can be cancelled for a full refund if the request is made before production begins. Once production has started, cancellations are no longer possible. To request a cancellation, contact us immediately after placing your order.

Exchanges

We do not offer direct exchanges. If you would like a different product, size, or design, you will need to place a new order. If the original order qualifies for a return, you may request a refund or store credit to apply toward your new order.

Artwork Quality Disclaimer

Ink Bliss prints artwork exactly as submitted and approved by the customer. We are not responsible for issues arising from:

• Low-resolution source images resulting in pixelation or blur
• Color differences between your monitor/device display and the printed output
• Design errors present in the customer-approved proof
• Third-party artwork used without proper licensing or permissions

We recommend reviewing all proofs carefully and ensuring your artwork meets our recommended resolution and file format guidelines before approving production.